Terms & Conditions

Terms & Conditions

Identification of the holder and general information

SUTRAN is the commercial name of the company SUTRAN I MAS D, S.L. These Terms and Conditions govern the access to and use of the website www.sutrantechnology.com (hereinafter, the website), held by SUTRAN I MAS D, S.L. (hereinafter, SUTRAN), with Spanish Tax I.D. B-65234890 and corporate address in Av. Martí Pujol, 529, 08915, Badalona (Barcelona), as well as the products and services offered by SUTRAN on its website.

SUTRAN offers this website  subject to the present Terms and Conditions. By visiting the website or using the services or applications in the website, the User accepts these Terms and Conditions.

Users are not required to register in order to enter the website. However, to contract any of the services offered by SUTRAN, users must register and accept these terms and conditions before making any payment.

Through its website, SUTRAN offers the Users garments of the brand SUTRAN.

The Terms and Conditions found below define the rights and obligations of SUTRAN and the Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to certain services being subject to specific terms and conditions) and to the placing of orders through the website and replace any other terms and conditions, save by prior written agreement between SUTRAN and the User.

User data and conduct on the Website

In order to acquire the products offered on the website, the User will need to register by filling in the registration form available on the Website.

The User shall be responsible for keeping the confidentiality of the data and information provided and for limiting the access to his or her computer and access keys in order to prevent any non-authorized uses.

If the User has reasons to believe that his or her data have been made available to a third party, or that they have been or may be used without his or her authorization, the User must inform SUTRAN immediately.

The User shall verify that his or her data are correct and inform SUTRAN in case of a variation and/or amendment in the information provided during the purchasing process.

Orders and terms of sale

The purpose of the offering of products and services through SUTRAN’ website is the purchase of garments of the brand SUTRAN by the Users.

 

Only Users over 18 years of age may place an order with SUTRAN.

From the Website www.sutrantechnology.com, SUTRAN will send orders to anywhere in the world.

To place any orders through the Website, the user must previously fill in a purchase form. The data included in said purchase form are necessary to manage your purchase order.

Prices, payment methods and discount codes

Upon completion of the form, the User shall pay the order using the means of payment specified on the Website.

Once the payment has been made, the User will receive an email confirming the order. This email will include a summary of the articles acquired, the type of delivery requested and the address for delivery.

If there is any problem at the time of payment which prevents same, the User will receive an automatic message indicating the existence of a payment error. Your order will not be processed until full completion of the payment.

The prices of the services are stated in Euros (€) and include taxes and handling and delivery expenses, the amount of which shall be specified at the time of final confirmation of each order.

SUTRAN may offer discount codes to its Users from time to time. Said discounts may only be applied as per the instructions specified by SUTRAN for each code and, in any event, only one code may be used per order.

The use of the discount codes are not available with some promotional campaigns and collections.

Information about the products and services provided by SUTRAN

The data included on the Website in each description of the products and services, with their photographs, graphic o iconographic depictions or videos, as well as their trade names, trademarks or distinctive signs of any description, have mere information purposes. Therefore, SUTRAN waives any liability resulting from errors in said information, but undertakes to make its best efforts to correct the said errors or omissions as soon as possible after being informed thereof.

Refunds and right of withdrawal

Refunds for manufacturing defects

The User may return to SUTRAN, free of charge, any products with manufacturing defects. Taking into account the nature of the contracted products, the user will have a period of one month from the reception of their order to inform SUTRAN of their lack of conformity with them. If this period is exceeded, any damages will be assumed by the User.

 

The return of products that have manufacturing defects in them, will not entail any additional cost for the User.

To this end, the User must contact SUTRAN within the granted period of one month, stating the product or products to be returned, with a photograph and a detailed account of the defects encountered.

Upon receipt the said communication, within a 3 to 5 workdays period SUTRAN will indicate to the User, if applicable, the form of collection or delivery of the defective product at its warehouse.

The office/warehouse where the user may deliver the defective product is as follow:

  • Av. Martí Pujol, 529, postal code: 08915, Badalona, Barcelona (Spain).

Each product to be returned must be unused and include all its labels, packaging and, if any, documentation and original accessories. Failing this, SUTRAN reserves the right to refuse such return.

Upon receipt of the product and verification of the existence of manufacturing defects in any of the products ordered, SUTRAN shall proceed to send another product of the same characteristics, also free of charge for the User.

If it is not possible, owing to lack of stock, to send another product of identical characteristics, user can choose between to resolve the contract (that is to say, the refund of the amount paid) or request the sending any other product that user voluntarily choose.

The replacement, the deliver of a new model or the contract resolution will not entail additional cost for the User.

If the User resolves the contract, SUTRAN will accomplish the refund of the entire amount paid by the User for the purchase of the defective product (including shipping costs).

Withdrawal

Pursuant to the General Act for the Defence of Consumers and Users, in the event that the User is not satisfied with the products received, he or she have a period of thirty (30) calendar days to return the entire order or, if prefer, return any of the products content in the total order and all without any penalty and without any need to state the reasons.

However, he or she shall bear the direct cost of return of the products to SUTRAN.

In order to formalize said return, user must contact SUTRAN. Upon receipt the said communication, SUTRAN will indicate to the User, the form of collection or delivery of the order to its warehouse.

The user may deliver the products to office/warehouse as follow:

  • Av. Martí Pujol, 529, postal code: 08915, Badalona, Barcelona (Spain).

SUTRAN is not responsible for the courier company that the User contracts for the return of the order. In this sense, SUTRAN recommends to the User require a proof of delivery to the courier company, once the courier has deposited the product in the offices / warehouses of SUTRAN, so that the User has proof that the product has been delivered correctly to SUTRAN.

The costs of the return of the order (such as shipping costs through courier companies) will be borne directly by the User.

Each product to be returned must be unused and include all its labels, packaging and, if any, documentation and original accessories. Failing this, SUTRAN reserves the right to refuse such return.

Upon receipt of the product by SUTRAN and verify that everything remain in good conditions, SUTRAN will reimbursed all amounts paid (except shipping costs).

SUTRAN informs Users that the return term of the amounts paid will be from 5 to 7 calendar days, even though the effective payment in the customer’s account will depend on the payment method that would have been used when buying the product

Products change policy

SUTRAN does not admit the exchange between a product purchased by the User for another product that is offered on the Website.

In case the user wants to make a change of a product, he must exercise his right of withdrawal on it and place a new order with the required product.

Use of the Website

The Website may not be used for unlawful purposes or purposes related to crimes or illegal activities of any type.

It is also forbidden to send, use or reuse any illegal, offensive, abusive, indecent, slanderous, obscene or threatening materials or any materials which may entail an infringement of copyright, registered trademarks or confidentiality, privacy or any other rights, or which may be slanderous or offending in any other way to third parties, or the content of which may contain computer viruses, political propaganda, advertising, chain messages, the massive sending of mail or any other form of spam and, in general, any other type of nuisance or unnecessary element.

The User undertakes to make a lawful, diligent, honest and correct use of any information or contents which he or she may gain access to through the Website or through third party websites he or she may enter through the links located on the Website, and abide at all times by the principles of good faith and compliance with applicable law and with the present Terms and Conditions.

The User may only use for personal purposes any information (that is, any messages, sound files, photographs, drawings, software and, in general, any description or type of computer file, chart, etc.) on the Website.

Likewise, the User undertakes not to cause malicious or intentional damage which may alter or diminish the value of the Website, and not to introduce or disseminate computer viruses which may lead to non-authorized alterations of the contents or systems which form the Website. SUTRAN, at its discretion, reserves the right to refuse access to the Website, or to cancel orders to those Users that make an unlawful use of the contents and/or break any of the conditions that are setting out in this document.

Intellectual or Industrial Property

The intellectual property rights in the page www.sutrantechnology.com and its source code, design, navigation structures and various elements therein are the property of SUTRAN, which holds the exclusive right to exploit same in any form and, particularly, the right to reproduce, distribute, communicate publicly and transform same, in accordance with Spanish and European Law applicable.

SUTRAN hereby informs that this is not a license or express or implicit authorization to use the intellectual and/or industrial rights or any other related right or property which may be directly or indirectly related with the contents included in the Website. The reproduction in whole or in part of any of the contents of the Website, even through a hyperlink, without the express written consent of SUTRAN, is strictly prohibited. The non-authorized use of said contents shall give rise to the liabilities established by law.

Hyperlinks

The Hyperlinks included in this Website may lead to third-party sites. SUTRAN accepts no responsibility for the content, information or services which may appear in said sites. Said information or services which shall be deemed to have been offered by SUTRAN for mere information purposes, which entails no relation, acceptance or support thereof by SUTRAN or the persons or entities which own said content or are the holders of the sites in which it appears.

Partial nullity

Should any Clause in the present Terms and Conditions be declared null and void, the rest of the Clauses shall remain in full force and shall be construed in accordance with the spirit of these Terms and Conditions.

Amendments

The information appearing on this Website is that applicable on the date of the latest update thereof. SUTRAN reserves the right to update, amend or eliminate the information from this Website and to amend unilaterally the present Terms and Conditions, its privacy policy and any other information. Any amendments in said terms and conditions shall enter into force at the time of publication thereof on this Website.

Campaign customization

The User is subject to a random campaign, so the terms relating to the shipment applicable to each order may vary randomly. The personal data of the User will not be taken into account as a variable when determining the particular conditions of each order.

Notices

All communications between SUTRAN and the User regarding the placing of orders through the Website shall be made in writing pursuant to the communication procedures set forth in these Terms and Conditions for each particular case.

Language

SUTRAN may translate these Terms and Conditions, its Privacy Policy and any other operational rules, policies or procedures published on the Website. In case of conflict the Spanish version will prevail.

Ethics Policy on providers

As a prestigious and reliable company, committed to the objective of providing high quality products to customers, SUTRAN recognizes its obligation to ensure that providers act ethically.

We expect our suppliers provide regularly an environment that protects the health and safety of employees in addition to their basic human rights. All providers must comply with national laws and regulations on employment, in particular with regard to the following:

 

Minimum working age

Employment freely chosen

Health and safety

Freedom of association and right to collective bargaining

Absence of discrimination

Absence of painful or inhuman treatment

Work Schedule

Wages

Working conditions

SUTRAN will never consciously acquire supplies from countries that do not comply with the above principles. We also expect our suppliers follow these principles in dealing with their own providers. Due to the nature of the supply chain of our suppliers is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as SUTRAN continues to grow, recognizes the importance of acting by taking the initiative and doing everything possible to defend the rights of people involved in the manufacture of its products.

Withdrawal form template

The present General Terms and Conditions are subject to Spanish law. The parties, under Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Act for the Defence of Consumers and Users (Ley general para la defensa de los consumidores y usuarios), will be subject to the Courts and Tribunals of the place of residence of the User.

Likewise, by virtue of the Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer, SUTRAN informs that, in case of dispute, the User resident of European Union may attend to the Online Dispute Resolution Platform (ODR) that the European Commission has developed in order to solve any dispute arising from the services provided by SUTRAN.

To access to the Online Platform for Conflict Resolution you can visit this link http://ec.europa.eu/consumers/odr/

In any case, please note that SUTRAN put at your disposal a Claimant Form by which the User can formulate a claim in relation with the services provided by SUTRAN.

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